E4environment Ltd has the vision to be a leading provider of environmental consultancy services and related products. A key platform in meeting this vision is to provide industry leading levels of service and customer satisfaction. We are committed to the requirements of ISO 9001:2015 and to the continual improvement of our quality management system.
To meet our objectives we will:
- Ensure that we meet the needs and requirements of our customers and seek to continually improve our service and products.
- Strive to improve and enhance our performance by setting objectives and targets, which are continually reviewed to ensure they are understood, acted upon and met.
- Provide training, support, resources and encouragement to all employees to ensure they realise their full potential in meeting the quality policy and its objectives.
- Meet statutory and regulatory requirements that apply to our products, processes and activities.
- Establish partnerships with suppliers and interested parties and will continually develop these partnerships to provide an improved product and service to our customers.
This Policy is communicated throughout the Company and to all interested parties. It is reviewed periodically to ensure its appropriateness and our continued success.
Mandy Stoker
Managing Director 5th October 2021
ISO 9001 Quality Objectives – General
Objectives | Metrics | Targets |
---|---|---|
1. Achieving customer satisfaction by meeting and surpassing customer requirements. |
|
|
2. Continual Improvement of the Quality Management System. |
|
|
3. To set appropriate Quality Objectives for our QMS, products and procedures are suitable, reviewed and understood by all employees. |
|
|
4. To identify and provide all employee training requirements to meet customer need and to support personal development. |
|
|
5. Operate within statutory and regulatory regulations. |
|
|
6. Improve supplier efficiency and reduce non-conforming supplied products or service. |
|
|