E4environment Ltd has the vision to be a leading provider of environmental consultancy services and related products. A key platform in meeting this vision is to provide industry leading levels of service and customer satisfaction. We are committed to the requirements of ISO 9001:2015 and to the continual improvement of our quality management system.

To meet our objectives we will:

  • Ensure that we meet the needs and requirements of our customers and seek to continually improve our service and products.
  • Strive to improve and enhance our performance by setting objectives and targets, which are continually reviewed to ensure they are understood, acted upon and met.
  • Provide training, support, resources and encouragement to all employees to ensure they realise their full potential in meeting the quality policy and its objectives.
  • Meet statutory and regulatory requirements that apply to our products, processes and activities.
  • Establish partnerships with suppliers and interested parties and will continually develop these partnerships to provide an improved product and service to our customers.

This Policy is communicated throughout the Company and to all interested parties. It is reviewed periodically to ensure its appropriateness and our continued success.

 

Mandy Stoker

Managing Director                         28th November 2017

ISO 9001 Quality Objectives – General

Objectives Metrics Targets
1. Achieving customer satisfaction by meeting and surpassing customer requirements.
  1. Customer feedback
  2. Customer complaints
  3. Referred/repeat clients
  1. Negative feedback addressed
  2. Zero complaints
  3. 10 referred/repeat clients p/a.
2. Continual Improvement of the Quality Management System.
  1. Record, action and review corrective and preventive actions.
  2. Comparison of internal audits vs. external audits.
  1. All non-conformities have corrective and preventive actions that deliver continual improvement
  2. No external audit major nonconformities.
3. To set appropriate Quality Objectives for our QMS, products and procedures are suitable, reviewed and understood by all employees.
  1. Quality objectives met.
  2. Quality objectives reviewed.
  1. 100% quality objectives met.
  2. 100% quality objectives reviewed at least annually.
4. To identify and provide all employee training requirements to meet customer need and to support personal development.
  1. Competent employees.
  2. Non-conformities against training.
  1. Trained employees on critical services, products or individual requirements.
5. Operate within statutory and regulatory regulations.
  1. Company legal fines.
  2. Compensation payments.
  3. External audit.
  1. Zero company Legal fines.
  2. Zero company compensation payments.
6. Improve supplier efficiency and reduce non-conforming supplied products or service.
  1. Supplier non-conformities.
  2. Supplier evaluation.
  1. Nil non-conformity of purchased product or services.
  2. Annual evaluation of all critical suppliers.